Trust is central to Mercuri Urval’s (MU's) relationships with clients and candidates. Decisions about leaders have significant consequences for organisations and individuals. We uphold high standards of ethics, confidentiality and professional accountability throughout our work.
Our experts help clients identify, select and develop leaders to meet their future needs. We assess individuals against the requirements of the role and the organisation, while treating everyone involved with respect and care.
As an independent foundation-owned company, we work according to documented quality standards, working procedures and governance policies. Adherence to our ethical standards and quality assurance procedures is internally and externally audited.
MU is committed to the responsible use of AI for the benefit of our clients and colleagues. Leaders' decisions regarding AI should create new opportunities, improve effectiveness and increase efficiency whilst safeguarding human oversight, judgement and accountability.
MU is founded on research and insight into what makes people successful in the workplace. It is concluded that success at work can be increased through ensuring people decisions are made using a science-based, precisely tailored, quality assured and ethical way of working. Artificial intelligence can support improved leadership decisions and results through helping leaders create new opportunities when used fairly, transparently, and under appropriate human oversight. MU’s advice to clients, candidates and our own employees is therefore based on the principle of human decision making where AI supports– but never replaces – accountable human judgement.
Beneficial AI: MU uses AI services to increase operational efficiency and improve quality. Appropriate use of AI in the workplace can support people to make better decisions and lead to improved results. We provide regular updates and training, ensuring MU employees have access to the AI capabilities and tools needed to serve clients effectively. We encourage curiosity, learning, and responsible adoption of useful AI.
Safe, ethical and responsible AI: MU uses AI responsibly to safeguard our employees, clients and candidates. We use MU services and approved AI tools that conform with applicable AI regulations and internal standards. Data protection, security safeguards, record keeping and confidentiality are in place and documented. Safety is paramount, and reliability, accuracy and risk are assessed and documented.
Human judgement, transparency and accountability: MU believes that responsibility for decisions affecting people must always remain with humans. Our advice is reliable, evidence-based, fair and ethical. We are transparent about AI’s use, and appropriate human oversight is always in place. Human judgement and accountability is essential to ensuring high-quality, evidence-based, fair and ethical people decisions. Accountable MU Experts are responsible for all decisions and advice.