Our Values guide how we work together and serve our clients. Our Code of Conduct sets the standards we uphold in our daily work and business relationships worldwide.
All employees are expected to act in accordance with our Values and Code of Conduct. We will not engage in business relationships that put these standards at risk. Our employment policies and working procedures embed these commitments in everyday practice.
Our Values
We are High-performing teams
We are Personally Accountable
We are Kind and Inclusive
-
We are sensitive and generous.
-
We cooperate with respect and positive energy.
-
We value diversity and foster belonging.
Our Code of Conduct
-
Inclusion and Diversity
MU’s highest priority is for Success at Work. Success at Work requires diverse and sustainably effective leaders and teams. Inclusive workplaces, equal opportunity, and diverse teams are to be pursued and all forms of unjust or unlawful discrimination are to be counteracted
-
Business Practices
MU works according to our documented quality standards, work procedures and governance policies. Adherence to our ethical standards and quality assurance procedures are internally and externally audited. We place the same high-quality expectations on our suppliers and sub-contractors and uphold our ethics as a foundation-owned company at all times. We immediately report and take necessary action on any issues that place the company, its employees, clients or candidates at risk.
-
Working Practices
MU´s employees work according to the MU Way of Working, as described in our Company Employee Policy and MU Key Values and Principles. We work as one aligned global team, and we follow our core work procedures and deliver high MU standards for client’s sustainable success. MU Experts deliver high-quality client procedures that achieve agreed goals and standards and build long-term relationships based on trust and reliable advice. We treat client and candidate information with confidentiality and never misuse insights and knowledge we are entrusted with.
-
Work Environment
MU is a transparent and meritocratic workplace with a focus on our clients and candidates. We provide a safe and healthy work environment for our colleagues and our visitors. Our Key Values and Principles define a work environment that is fair, inclusive and high-performing. Our Company Values describe how we behave:
- We take full personal responsibility for our own conduct and performance. Our behaviour has the highest standards of personal accountability, professional integrity and ethics. We build trust.
- We commit to excellence in all our work. Our behaviour has high standards and is result-oriented, effective and flexible. We build success stories.
- We co-operate with respect and positive energy towards clients, candidates, colleagues and stakeholders. Our behaviour values diversity and brings people together around common goals. We build strong relationships.
- We prioritise our clients every day. Our behaviour is market-oriented and focused on understanding the needs of our clients and the market. We build deep expertise.
-
Employee and Manager Responsibility
MU employees should always carry out their duties in the best interests of the company, its clients and candidates. We immediately report and take necessary action on any issues that place the company, its employees, clients or candidates at risk. Our leaders and partners take business accountability for our company’s results. Leader and partner behaviour advocates company goals and strategy and ensure company systems are correctly adhered to. We build one company
-
Environmental Practices
MU seeks to reduce any harm to the environment through our operations. We use modern technology and act to reduce our use of resources that harm the environment. We travel with mindfulness to our environmental impact.
-
Anti-corruption
MU is owned by an independent foundation. We do not accept any form of bribery or corruption in our business. Our internal control systems are rigorous and meet the highest standards of corporate governance, overseen by our Company Board and The Mercuri Urval Foundation. These requirements also account for our suppliers. We challenge and act on any suspicion we have of conduct not in line with our code of conduct.
-
Promoting Welfare
The research conducted by the independent MU Research Institute is presented publicly for the benefit of companies and organisations. The purpose is to improve leadership effectiveness and so build successful, sustainable, high-performing, and inclusive work environments.
-
Good Governance
The Mercuri Urval Foundation is regulated in Sweden. The foundation statutes provide clear directives covering areas related to the value base and sustainability of MU. Our statutes are secured in practice because we follow our delegation of authorisation principles, policies and instructions in all our daily work. We conduct ourselves professionally on social media and are always in line with our Brand and Media Policy.
-
Responsible AI
MU is committed to the responsible use of AI for the benefit of our clients and colleagues. Leaders' decisions regarding AI should create new opportunities, improve effectiveness and increase efficiency whilst safeguarding human oversight, judgement and accountability.