Chairman letter

The year of 2020 will of course be remembered through the strain the Covid-19 crisis has put on us all, our company and society. It has required specific attention and actions to protect the company. This has been handled very successfully. We have been able to secure an uninterrupted delivery of our service to clients, and we are now well prepared to handle the opportunities ahead of us with a very strong and successful team.

At the beginning of the year, Richard Moore took on the CEO tasks and together with the leadership team many important initiatives have been taken and pursued to develop Mercuri Urval – both colleagues and the infrastructure we use to create value for clients and work together.

In addition to the successful handling of the Covid-19 crisis, the execution of our strategy has continued effectively and further strengthened our client services and expertise related to Leadership Acquisition and Advisory. The volume of these services has increased – as the major part of our total business.

Executive Search is our most important and largest business in Leadership and Talent Acquisition which for us means that our average fees continue to increase, despite market trends to the contrary. And during this year, several important activities have been initiated to accelerate the development of our business in Leadership Acquisition and Advisory services.

The execution of our strategy has further strengthened our client offering and expertise related to Leadership Acquisition and Advisory. These services are now the major part of our total business.

Expanded sector presence

The continuous development of our strong presence in many international industry sectors is always our highest priority. This has expanded our ability to be at the forefront of leadership knowledge in our industry and develop strong international networks. Efforts were boosted by the attraction of several new team members with extensive global sector expertise – especially in Life Sciences, Manufacturing, Consumer and Financial Services.

Exceptional leadership advice

Mercuri Urval has a strong record in advising on Leadership Acquisition and Advisory Business. To continue this development we have strengthened our Acquisition and Advisory solution capability. The Mercuri Urval Leadership Assessment solution was further developed to reassure that our clients select Senior Managers and Executives that outperform expectations – decades of R&D work will culminate with a global roll out of our updated Leadership Assessment in 2021.

Together with the further enhanced Mercuri Urval Leadership Assessment solution the Mercuri Urval Position
Benchmark tool has been launched. Additionally, the Mercuri Urval Personality Inventory has been further strengthened with new science-based evaluation capabilities. Both these tools are launched after a pilot period.

Together with the further enhanced Mercuri Urval Leadership Assessment solution the Mercuri Urval Position Benchmark tool has been launched.

Expanded client centric footprint

Our reach in major markets has increased, whilst focusing our physical footprint to where it matters most. The client’s needs form our tasks, and we are embracing all the opportunities that a virtual workspace provides.

Global delivery community

The creation of a global delivery community, with the aim of strengthening individual capabilities, and driving innovation in our delivery processes is another pillar in our extensive international credentials. Readily available all over the globe, our delivery experts are ready to serve our clients.

Our reach in major markets has increased, whilst focusing our physical footprint to where it matters most.

These are just a few examples of the important achievements and contributions made during 2020 to ensure
that Mercuri Urval’s development as a best-in-class Leadership Acquisition and Advisory consulting firm continues.

We will continue our strategic ambitions in Leadership Acquisition and Advisory Business, offering international reach to every client, and industry leading – ever increasing – standards of excellence for clients:

  • The number of clients that utilise our global reach in Leadership Acquisition and Advisory assignments in more than one geographical region should increase and an important focus for international business in the coming year will be to continue to team up around both international assignments and projects as well as around business sectors.
  • Further enlarged sector expertise through our developing of global industry and functional practices.
  • Our continued hiring of new leadership consulting colleagues has this year meant both that we have enrolled many seasoned consultants from the industry and also that we have had a high number of successful previous colleagues that have returned to us from the competition.
  • Our focus on securing the high standards we apply in client delivery has increased and our external ISO 10667 re-audit resulted in no deviations observed whatsoever.

These are a few examples of how our development continues steadily towards reaching our vision of:

  • Free flowing global reach.
  • Talent without limits.
  • Highest standards of all.
  • Client close par excellence.

Step by step we are improving standards ever further, building our capabilities in sales and client development, creating opportunities to learn and grow and be the frontrunners of Leadership knowledge in our industry.