Year of 2020 saw the rise of extraordinary talent. In times of challenging market conditions, our consultants and client-support teams showed remarkable persistence and endurance to remain active in the market. Whereas some restructuring of the work force was necessary during Covid-19, average revenue per consultant rose, and we have increased both our breadth and depth of sector expertise. We maintained a focus on investing in our people strategy. These efforts together with the extraordinary efforts of our people has enabled us to stand well placed to grow and develop during 2021, both in terms of people and business.
We continued to attract associates around the world and our network is now stronger than ever.
Four areas of our people strategy deserve extra attention:
- Our talent acquisition strategy allowed us to successfully attract more client partners and directors from the competition than ever before, and we grew our team in many strategic sectors. As a stable and long-term player, with industry leading evidence-based tools and methods, Mercuri Urval remains an attractive place to work for high performers in our industry. To further grow our team and to meet the increased demand of our clients, we also established during 2020 an internal Talent Acquisition Unit to support local leaders to grow their teams.
- Our industry-leading Certification Programme in our evidence-based methods and tools for employees has continued to develop this year; both in order to reassure that new colleagues have the needed expertise in the Mercuri Urval way, but also to provide developed content regarding existing and new solutions for employees. We successfully renewed our ISO 10667 certification – the standard for open, reliable and valid selection of leaders at work.
- We continued to attract associates around the world and our network is now stronger than ever. Also, in terms of management, we appointed an Associate Network Lead to increase quality control and client utility. Our Associated Consultants compliment our global reach and delivery capacity where needed and associates also undergo extensive certification training to ensure the right quality level.
- Our extensive Learning and Development Programme for consultants was also improved further during 2020. Besides our Leadership Development and Client Director & Partner Track, a new Large Account Management Programme was launched with great success. Engaging motivated consultants from all around the world, it will bring enhanced value to our clients.