Client Services

Measuring Return on Investment

We start by getting a clear understanding of your needs and those of the participants, as well as the program’s desired outcome.  Once the goals and measurements for success are identified, we work with you to perfect the program’s style, content and focus. The aim is to maximize engagement and commitment from participants. After the program is completed, we measure the results to demonstrate your return on investment.

Mercuri Urval’s Expertise

The development programs are built on Mercuri Urval’s core expertise:

  • Leadership
  • Management
  • Change management
    - Culture change
    - Team development
    - Business transformation
  • Implementation of strategy
  • HR and talent management
    - Recruitment best practice
    - Assessment best practice
    - Development and learning
    - Performance management
  • Business Development
     - Sales
     - Account management

Why collaborate with Mercuri Urval?

  • Global reach and consistency
  • Expert specialist facilitators and program designers
  • Focused on sustainable results (including train the trainer)
  • Language capability and cultural sensitivity
  • Practical business focus with established ROI measurement processes
  • Clear and effective tools, techniques and best practice content
  • Track record of success and proven results

Applications for our programs

  • Developing leadership capability
  • Developing your management
  • Changing the organizational profile
  • Building new organizational capabilities
  • Change leadership and strategy implementation

The process’ three stages

The initial phase:

  • Analysis of your needs
  • Setting desired goals with you
  • Program design and tailoring by Mercuri Urval
  • Establishing an expected return on investment (ROI)
  • Communication and program management
  • Integration into your existing company program / training scheme (where appropriate)

 Implementation Phase of facilitated workshops:

  • Lead by experts in behavioral changes and learning
  • Clearly linking relevant theory to practical experience
  • Focused on the business impact of content through establishing the link between learning and the work situation
  • Stand alone or integrated with other development initiatives
  • Ongoing reporting on the process and its progress

Acceleration Phase of focused follow up:

  • Fast-start action plan for the participants
  • Structured program impact review
  • Clear recommendations for next steps
  • Measurement of return on investment (ROI)

Case Studies:

  1. London-based private bank: A program designed to engage senior management in leadership development and to develop their individual skills as leaders. Read more 
  2. A production company in a cost-cutting situation that needed to implement a great deal of changes over a short period; a result–oriented, high impact program for the organization’s managers. Read more 
  3. Global software business building HR capability:
     - HR Business Partner Development
     - Best Practice Change methodologies
     - Commercial Skills for HR

Talk to our consultants about detailed cases and references.

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