Client Services

360 Review

Your People From Every Angle

Mercuri Urval’s Business 360° process allows you to see how you and your staff are perceived in those crucial moments of interaction with customers and colleagues.

It identifies areas of development. It measures progress. And it supports the kind of behavior your business needs to succeed.

Are you acquiring important new skills efficiently?

Are there any hidden talents that are not being used to the full?

What goes on when you’re not there?

Is your divisional leader perceived as a package of aggression? Or is he or she regarded as a good-natured team player with all-round leadership skills?

You really ought to know.

These issues, if not resolved, can make or break your business results.

The survey

Business 360 starts in the same way every as other Mercuri Urval process: we seek to understand your business the way you do. Unlike many 360° activities, this means the development findings can be put into the participant’s real work situation

We look at your business from your perspective.  We look at your people from every angle. We identify managers, peers, direct reports, customers, suppliers and other external stakeholders who may provide valuable insights. Our online 3D™ survey tool generates a detailed map of how the participating individual or group is perceived – using one of our capability models, or a question set we build against your competency needs.

The Development

Analyzing the output of the perception survey, an experienced Mercuri Urval business consultant identifies the participant’s areas for development. We look for gaps between actual and potential performance. Then, we set to close that gap by bringing the participant in alignment with your business strategy. This approach means a clear, relevant and result-focused development plan.

The Result

Business 360 helps your people work more efficiently, build stronger teams and get closer to clients. And above all, we help them understand your strategy and their own part in it.

Business 360 uses perception surveys to gain insight into the behavior of an individual or group. Our methodology incorporates proven best practice into a reliable and robust process to achieve a panoramic business assessment.

Our aim is to support, not to dissect and criticize.

We give feedback with sensitivity. Our findings can be used to direct career counseling, or to help the participant become more effective in managing their relationships with clients, colleagues and stakeholders.

The information gathered is in-depth and rounded, because input stems from many levels and sources. This gives our feedback the credibility that motivates participants towards development and change.

 

Why Mercuri Urval Leads the Way in Human Resources 

Our consultants use proprietary best-practice tools, such as our own Capability Models and associated questionnaires, our simple and efficient 3D™ Survey tool and our best practice concepts for development planning and career counseling.

The highly effective and reliable Business 360 process is used successfully worldwide. So questionnaires and all other relevant materials are available in most major languages.
What’s more, Business 360 can be combined with other Mercuri Urval assessment and development methodologies

Individual Assessment

Business Coaching

We deliver relevant results. Feedback and development plans are fully aligned to the needs of the organization and the individual.