Client Services

Retail & Consumer

Getting it Right for Customers

Achieving success in the retail and consumer sector is more challenging than ever in the current climate. Margins are under pressure. Global supply chains present cost-related opportunities and challenges while seeking to satisfy educated, demanding and price-savvy consumers with increased disposable income.  More disruptive is the  powerful online channel that can create or destroy your business model at a pace not seen in any other sector.

This storm of increased customer demands, eroding margins and increasingly aggressive competition is a problem that has led to many bricks and mortar as well as online casualties.

Focus and Agility
Survival means focusing on your business model – it’s all about execution. It also means you need a service and sales culture plus an organization that can adapt to ever tougher cost and sales targets. You’ll need leadership that can deliver both in tough times and in periods of high growth – and specialists who can source the right product, secure optimal service and attract and engage your target customer profile.

We help you win
Mercuri Urval helps consumer companies specify the talent they need to meet challenges and to understand the leaders they have and the ones they need. Helping retailers and FMCG businesses improve performance has been a feature of our global business for decades. Creating winning teams with clients in the leisure and travel sector, helping big retailers merge – whatever challenges you face, the chances are that our people have been there and done it.
So whether it’s what we learned helping some of Scandinavia’s biggest consumer brands expand globally or how we helped small consumer goods clients take their first steps into profit – Mercuri Urval has the sector credentials and solutions you need.

Read more about our client services, or contact us for more information on how we can help your organization improve its performance.